Return and refund policy
Returns & refunds
Short version: if something arrives wrong, damaged, or not as described, we'll make it right — and you won't need to ship anything back. Because we sell intimates, worn pieces can't be returned for hygiene reasons.
Because these are intimates
For hygiene and safety reasons, bras, underwear, and shapewear can't be returned or exchanged once they've been worn, washed, or had the hygiene liner removed. This is standard across the intimates industry, and it protects everyone who orders after you. Please try pieces on over clean, dry underwear, and keep tags and packaging intact until you're sure.
If something's wrong, we fix it
If your order arrives damaged, faulty, incorrect, or with something missing, email support@soffion.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund — whichever you'd rather have. You won't need to return anything.
If the size isn't right
Fit is the whole reason Soffion exists, so we'd rather get it right before you order. Not sure of your size? Use our Find My Fit guide, or just email us what you're wearing now and what's going wrong — riding up, digging in, spilling over — and we'll point you to the right size.
If you've already ordered and the fit is genuinely off, email us within 30 days of delivery. Our pieces ship from specialist manufacturing partners rather than a single returns warehouse, so instead of sending you chasing a shipping label, we'll resolve it with you directly — usually store credit toward the correct size. Tell us what went wrong and we'll sort it out.
Refunds
Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it. If it's been more than 15 business days since we approved your refund and you still don't see it, email support@soffion.com and we'll chase it.
What we can't refund
Gift cards, and anything marked final sale.
EU and UK customers
We currently ship within the United States only. If we begin shipping to the EU or UK, the statutory 14-day cooling-off period will apply to those orders, subject to the hygiene exclusions above.
Questions
Email support@soffion.com — a real person reads it.
Soffion is a brand owned and operated by INDIEZ COUTURE LLC.